Legal information

Legal notice

Website publisher

The website luteo.fr is published by [to be completed], a [to be completed] with share capital of [to be completed], whose registered office is located at [to be completed], registered under SIREN number [to be completed], intra-community VAT number [to be completed].

Publication director: [to be completed].

Contact: contact@luteo.fr, telephone and WhatsApp: +33 6 61 88 52 35.

Activity

Luteo operates as a booking platform (centrale de réservation) for private passenger transport within the meaning of Article L. 3142-1 of the French Transport Code (Code des transports). It connects customers with independent professional VTC (private hire) drivers holding the required professional card and, where applicable, with taxis. Declaration of activity filed with the French ministry responsible for transport: [to be completed].

Hosting

The website is hosted by Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Chypre / Cyprus.

Intellectual property

All elements of the website (texts, logo, Luteo trademark, design, code) are protected. Any reproduction, in whole or in part, without prior written authorisation is prohibited.

Terms and conditions of service

1. Purpose

These terms and conditions govern ride bookings made on luteo.fr. By confirming a booking, the customer declares that they have read and accepted them.

2. Role of Luteo

Luteo is a booking platform. The ride is performed by an independent professional VTC driver, or by a taxi when that service is selected. Luteo verifies that each driver holds the professional card, insurance and vehicle required by the regulations. In accordance with the French Transport Code, Luteo is liable to the customer for the proper performance of the service.

3. Booking

All rides are booked in advance on the website. The customer provides the route, date, time, number of passengers and pieces of luggage, as well as their exact contact details. The booking is assigned a number and a confirmation is sent by email. The driver's name is communicated as soon as the ride is assigned to them.

The customer selects a vehicle suited to the number of passengers and pieces of luggage. A child seat may be requested when booking. A name sign is available as an optional extra at €5 per journey.

4. Price

The price displayed at the time of booking is a fixed price, inclusive of all taxes. It does not change according to traffic. For taxis, the regulated fare applies. Hourly hire (chauffeur at disposal) is invoiced according to the duration booked; any overrun may be invoiced at the vehicle's hourly rate, subject to the customer's agreement.

5. Payment

No online payment is required. The customer pays the price directly to the driver at the end of the ride, by bank card or in cash.

6. Waiting time and delays

For an airport pick-up, the driver tracks the actual arrival time of the flight indicated: 60 minutes of waiting time are included after landing. At a railway station or an address, 15 minutes of waiting time are included. Beyond that, waiting time may be invoiced at the vehicle's hourly rate. If the customer is significantly late without giving notice, the driver may consider the ride cancelled.

7. Cancellation

The customer may cancel free of charge up to 24 hours before the pick-up time, by email or WhatsApp, stating their booking number. In the event of a later cancellation or a no-show, Luteo may refuse the customer's future bookings.

If no driver is able to perform the ride, Luteo will inform the customer as soon as possible. As no amount is paid in advance, no sum is owed.

8. Right of withdrawal

In accordance with Article L. 221-28 of the French Consumer Code (Code de la consommation), the right of withdrawal does not apply to transport services provided on a specific date or within a specific period. The customer does, however, benefit from the free cancellation provided for in Article 7.

9. Customer obligations

The customer provides accurate information, arrives on time at the agreed location and treats the driver and the vehicle with respect. Smoking and vaping are prohibited in the vehicle. Animals are accepted upon prior request. Any damage caused to the vehicle by a passenger may be invoiced.

10. Complaints and mediation

Any complaint should be sent to contact@luteo.fr, stating the booking number. In the event of a persisting disagreement, the customer may refer the matter free of charge to the consumer mediator: [to be completed]. The customer may also use the European online dispute resolution platform.

11. Governing law

These terms and conditions are governed by French law. The French version shall prevail in the event of any discrepancy with a translation.

Privacy policy

Data controller

[to be completed], who can be contacted at contact@luteo.fr, is the controller of the personal data collected on luteo.fr.

Data collected

• Identity and contact details: first name, last name, telephone number, email address.
• Ride information: addresses, date, time, flight or train number, number of passengers and pieces of luggage, options, notes.
• Partner code, if any, and the language used on the website.

Purposes and legal basis

This data is used solely to process the booking, assign it to a driver, send confirmation and follow-up emails, and handle complaints and accounting. The processing is based on the performance of the booking contract and on Luteo's legal obligations. No data is sold or used for targeted advertising.

Recipients

The customer's contact details are passed on only to the driver performing the ride. The message sent to drivers to offer the ride contains neither the customer's name nor their telephone number. The data is hosted by Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Chypre / Cyprus. A referring partner (hotel, concierge service) receives only the information needed to calculate its commission.

Retention period

Booking data is kept for three years after the ride and then deleted. Accounting records are kept for ten years, as required by law.

Cookies and third-party services

The website uses no advertising cookies and no audience measurement tools. It only stores your display preferences (language, light or dark theme) in your browser. The map and address search rely on external mapping services, which receive your IP address and the text entered in order to display the route.

Your rights

You have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, write to contact@luteo.fr. You may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).